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"Experience is a hard teacher because she gives the test first, the lesson afterward."    --Vernon Law

ExperiencePoints

The Enterprise Experience (EnX) model begins with the Customer

The Customer Experience maps all the touchpoints between the customers and your business

Customer Experience touchpoints

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Businesses then focus their efforts on improving the platforms that interact with these touchpoints

But businesses often overlook that the Employee Experience is the essential developer and maintainer of those platforms

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