Employee Experience
Employee Experience (EX) is the sum of interactions an employee has with their employing organization. EX focuses on the elements of an employee’s career such as their supervisor, co-workers, customers, policies, technology and environment
Why Employee Experience Matters?
The end result of outstanding Employee Experience Management (EXM) is an engaged employee. Providing an excellent EX is an important competitive advantage for companies and is critical in executing a successful Customer Experience Management (CXM).
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Talented employees have more options than ever to find new employment opportunities (or create their own), so companies that provide a bad EX are desperately trying to fill openings with quality individuals.
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The next generations of workers do not view jobs the same way as in the past and look for more out of their daily commitment to work and companies than ever before.
Engaged employees contribute almost two thirds of a company's value
Disengaged employees cost companies 7.2% of their total payroll for no return value
20% of Workforce
32% of Workforce
Employee Experience Program
Disciplines of an Effective Employee Experience Program
Environment
Growth
Recognition
Compensation
Alignment
Alignment
Peer Culture
Management
Compensation